Most Frequently Asked Questions

You've Got Questions... We've Got Answers!

• What is custom furniture?

• Custom furniture is individually crafted furniture designed and made to your exact specifications. It's tailored to your unique preferences in terms of design, materials, size, and finish.

• Why choose custom furniture over ready-made options?

• Custom furniture offers the advantage of personalization. You can create a piece that perfectly fits your style, space, and needs, resulting in a unique and often higher-quality product.

• How long have you been in the custom furniture business?

• We have been in the custom furniture industry for [number of years], with a proven track record of delivering quality craftsmanship.

• Do you have a showroom where I can see your work?

• Yes, we have a showroom where you can view a selection of our custom pieces and get design inspiration.

• Can you provide references or customer testimonials?

• Absolutely, we can provide references and share testimonials from satisfied customers upon request.

• What types of materials do you use for your custom furniture?

• We use a variety of high-quality materials, including different wood species, metals, upholstery fabrics, and finishes. The specific materials depend on your custom design.

• Do you offer a warranty on your furniture?

• Yes, we offer a warranty on our custom furniture. The duration and terms may vary depending on the product, but we stand behind the quality of our work.

• How do I get started with a custom furniture project?

• To start a custom furniture project, simply contact us. Our design team will work with you to understand your needs and preferences and guide you through the process.

• What is the typical lead time for a custom furniture order?

• The lead time for custom furniture orders varies depending on the complexity of the project and our current workload. Typically, it ranges from 35 to 60days.

• How can I contact your customer support?

• You can reach our customer support team via Whatsapp: 0086 15817622807, email at elaine@oehome.com.cn, or by visiting our website and using the contact form.

  Design and Customization
  

• Can I request a custom design for my furniture piece?

• Yes, we specialize in creating custom designs. Our designers will work closely with you to bring your ideas to life.

• Do you have in-house designers to help with the design process?

• Yes, we have a team of experienced in-house designers who can assist you in creating a custom design that meets your requirements.

• Can I provide my own design or idea for a piece of furniture?

• Absolutely, we welcome your ideas and can incorporate your designs into the project.

• What design styles can you accommodate?

• We can accommodate a wide range of design styles, from traditional to modern, and everything in between.

• Our goal is to create furniture that aligns with your vision.

• Are there limitations on the size and shape of custom furniture?

• While there may be practical limitations, we strive to accommodate your size and shape preferences as closely as possible. Our design team can discuss specific constraints during the consultation.

• Can I choose the type of wood or material for my furniture?

• Yes, you can select from a variety of wood species, metals, steel,and other materials to match your desired aesthetic and functionality.

• Is it possible to mix different materials in one furniture piece?

• Yes, we often incorporate multiple materials to create unique and visually appealing custom furniture.

• How do I visualize or approve the design before production?

• We provide detailed design renderings and, if necessary, physical prototypes to ensure you are fully satisfied with the design before we begin production.

• What customization options are available for finishes?

• We offer a wide range of finish options, including stains, paints, varnishes, and more, allowing you to achieve the desired look for your furniture.

• Can I request specific hardware or accessories for my furniture?

• Yes, you can specify hardware and accessories to meet your functional and aesthetic preferences.

   Ordering and Pricing

• How is the cost of custom furniture determined?

• The cost of custom furniture is determined by several factors, including materials, design complexity, size, and special features. We provide detailed quotes based on your specific project.

• Is there a minimum order quantity for custom furniture?

• There is no fixed minimum order quantity for custom furniture. We can accommodate both small and large orders.

• Do you provide estimates or quotes for custom projects?

• Yes, we provide detailed estimates or quotes for custom projects after discussing your requirements.

• Can I make changes to my order after it's been placed?

• Changes to an order can be accommodated within a certain timeframe after placing the order.

• We will work with you to address any modifications needed.

• What payment options do you accept?

• We accept various payment options, including credit cards, checks, and bank transfers. Our team can provide payment details when you place your order.

• Is a deposit required to start a custom furniture project?

• Yes, a deposit is typically required to initiate the design and production process. The deposit amount varies based on the project's scope.

• Do you offer any financing options?

• We may offer financing options or installment plans, depending on the project and your credit history. Please inquire for details.

• Are there any hidden fees I should be aware of?

• We are transparent about our pricing, and there are no hidden fees. Our quotes will detail all costs associated with your project.

• Do you offer discounts for bulk orders or repeat customers?

• We often provide discounts for bulk orders and offer loyalty discounts to repeat customers. Contact us for specific details.

• What is your cancellation policy?

• Our cancellation policy outlines the process and any associated fees for canceling a custom furniture order. Please review it carefully before proceeding.

• Production and Lead Times

• How long does it take to complete a custom furniture project?The time required varies based on the complexity of the project, materials chosen, and current production schedules. Typically, it ranges from [timeframe] to [timeframe].
• Can I expedite the production process for an additional fee?Yes, we offer expedited production options for a fee. Please let us know if you have a specific deadline.
• Do you provide updates on the status of my order during production?Yes, we keep you informed about the progress of your order, providing updates at key milestones.
• What happens if there are delays in production?While we strive to meet deadlines, unforeseen circumstances can cause delays. We will communicate any delays and work to minimize their impact.
• Are there seasonal variations in lead times?Lead times can vary seasonally due to demand and material availability. We recommend placing orders well in advance, especially for the holiday season.
• Can I track the progress of my custom furniture?We provide tracking information for your order, allowing you to monitor its progress during production and shipping.
• Do you offer rush orders for special occasions?Yes, we offer rush orders to accommodate special occasions. Please contact us to discuss your specific requirements.
• Is it possible to pick up my furniture when it's ready?Yes, you can arrange to pick up your custom furniture when it's ready. We'll coordinate a convenient time for you.
• How is my furniture packaged and shipped?We take great care in packaging your custom furniture to ensure it arrives in pristine condition. We use industry-standard packaging materials and reputable shipping carriers.

• 5. Delivery and Installation

• Do you offer delivery services?Yes, we provide delivery services to your specified location.
• Is there a fee for delivery, and how is it calculated?Delivery fees are calculated based on the distance, size of the order, and any additional services required, such as white-glove delivery.
• Can I choose the delivery date and time?We can work with you to schedule a delivery date and time that is convenient for you.
• Do you provide white-glove delivery and installation services?Yes, we offer white-glove delivery and installation services, which include setup and placement of your custom furniture in your home or office.
• What should I do if my furniture arrives damaged?If your furniture arrives damaged, please contact us immediately. We will initiate the claims process and work to resolve the issue promptly.
• Is there an assembly required for my custom furniture?Assembly requirements vary by piece. We will provide clear instructions and, if necessary, assembly services.
• Can you assist with furniture placement in my home or office?Yes, our white-glove service includes assistance with furniture placement according to your preferences.
• Do you offer disposal services for old furniture?We can discuss options for disposing of your old furniture when delivering your new custom pieces.

• 6. Care and Maintenance

• What are the care instructions for my custom furniture?We provide care instructions specific to your custom furniture. These instructions outline how to clean, protect, and maintain your piece.
• Do you provide any warranties on the finish or materials?Yes, we offer warranties on both materials and craftsmanship. The specifics will be outlined in your warranty documentation.
• How do I clean and maintain the upholstery on my furniture?Upholstery care depends on the material. We will provide guidance on cleaning and maintenance for your specific upholstery.
• Can I request touch-up or refinishing services?Yes, we offer touch-up and refinishing services to keep your furniture looking its best.
• Do you offer recommendations for cleaning products?We can recommend cleaning products that are safe for your specific furniture materials.
• What should I do in case of stains or spills on my furniture?We provide stain removal guidelines to help you address common stains or spills. Contact us for specific advice.
• How can I protect my furniture from scratches and wear?We recommend using furniture protectors and following care instructions to minimize scratches and wear over time.

• 7. Returns and Refunds

• What is your return policy for custom furniture?Our return policy outlines the process and conditions for returning custom furniture. Please review it carefully.
• Can I return or exchange my custom piece if I'm not satisfied?We aim for your complete satisfaction. If you are not satisfied, we will work with you to find a solution, which may include returns or exchanges.
• Do you offer refunds or store credits for returns?Depending on the circumstances, we may issue refunds or store credits for returned custom furniture.
• Are there any restocking fees for returned items?Restocking fees may apply in some cases. These details are provided in our return policy.
• What happens if my furniture is damaged during delivery?If your furniture is damaged during delivery, we will initiate a claim and arrange for repair or replacement as needed.
• How long do I have to report a problem with my order?Please report any issues with your order as soon as possible, and no later than [timeframe], to ensure a timely resolution.

• 8. Sustainability and Materials

• Are your materials and processes environmentally friendly?We prioritize sustainability and use environmentally friendly materials and processes whenever possible.
• Do you use reclaimed or recycled materials in your furniture?Yes, we offer options for furniture made from reclaimed or recycled materials. Please inquire about availability.
• Can I request specific eco-friendly materials?Absolutely, we can source and use eco-friendly materials based on your preferences.
• How do you ensure responsible sourcing of wood and other materials?We work with suppliers who adhere to responsible sourcing practices, including sustainable forestry and responsible manufacturing.
• Are your finishes non-toxic and low-VOC?Whenever possible, we use non-toxic and low-VOC (Volatile Organic Compounds) finishes to reduce environmental impact and health risks.

• 9. Custom Furniture for Businesses

• Do you offer custom furniture solutions for commercial spaces?

• Yes, we specialize in providing custom furniture solutions for businesses, including offices, restaurants, hotels, and more.

• Can you accommodate bulk orders for businesses?

• Yes, we can handle bulk orders to furnish commercial spaces effectively.

• What industries have you worked with in the past?

• We have experience working with a wide range of industries, including [list industries], and can tailor our solutions to meet your specific needs.

• Can you provide custom branding or logo integration?

• Yes, we can incorporate custom branding and logos into your furniture pieces for a personalized touch.

• Are there any special requirements for commercial projects?

• Commercial projects may have specific requirements, such as compliance with building codes or regulations. We are experienced in navigating these requirements.

• After-Sales Support

• How can I reach customer support for post-purchase assistance?You can contact our customer support team via phone at 008615817622807, email at elaine@oehome.com.cn or through our website's contact form.

• Do you offer maintenance or repair services for your furniture?

• Yes, we provide maintenance and repair services to ensure the longevity of your custom furniture.

• Can I order additional pieces to match my existing custom furniture?

• We can create additional pieces to match your existing custom furniture to maintain a cohesive look.

• What is your policy on future modifications or updates to my furniture?

• We are open to discussing modifications or updates to your custom furniture in the future, depending on your needs.

• Are there any care packages or maintenance plans available?

• We offer care packages and maintenance plans to help you keep your custom furniture in excellent condition. Please ask for details.

• International Orders

• Do you ship custom furniture internationally?

• Yes, we ship custom furniture internationally, and we can provide shipping quotes for your location.

• What are the shipping costs for international orders?

• Shipping costs for international orders vary based on destination, size, and weight. We will provide a shipping quote specific to your order.

• How do customs and import duties work for international orders?

• Import duties and customs procedures vary by country. You are responsible for understanding and complying with your country's regulations.

• What payment methods are accepted for international orders?

• We accept international payments through secure methods, including credit cards and wire transfers. Our team can provide payment details.
  

• Technical Specifications

• Can I get technical drawings or schematics for my custom piece?

• Yes, we can provide technical drawings or schematics for your custom furniture piece upon request.

• What are the weight and size specifications for shipping?

• Weight and size specifications vary by piece. We will provide detailed shipping information for your order.

• Can you provide CAD files or 3D models of the furniture?

• We can provide CAD files or 3D models for your custom furniture if required.
  

• Do you have recommendations for furniture placement and spacing?

• Yes, we can offer recommendations for furniture placement and spacing to optimize the aesthetic and functionality of your space.

   Materials and Finishes

• What types of wood species do you offer for custom furniture?

• We offer a range of wood species, including [list wood species], and can source others upon request.

• Can I request a specific wood finish or stain color?

• Yes, you can specify your desired wood finish or stain color for your custom furniture.

• Do you provide information on the origin and sustainability of the wood?

• We can provide information about the origin and sustainability of the wood used in your custom furniture.

• Are there options for different upholstery materials?

• Yes, we offer various upholstery materials, including Genuine leather,PU leather, Velvet, abric, and more, to suit your preferences.

• Can I provide my own fabric for upholstery?

• Yes, you can provide your own fabric for upholstery, provided it meets our quality and suitability standards.

• Do you offer options for metal finishes or hardware?

• We offer a selection of metal finishes and hardware options to complement your custom furniture.

• What types of non-wood materials can be used in custom furniture?

• Non-wood materials can include metal, glass, stone, acrylic, and more, depending on your design requirements.

   Custom Furniture Care

• How do I clean and care for wood furniture?

• To clean and care for wood furniture, use a damp cloth for dusting and a wood-specific cleaner for deeper cleaning. Avoid excessive moisture and direct sunlight.

• Are there specific care instructions for leather or fabric upholstery?

• Care instructions for upholstery materials vary. We will provide specific care guidelines for your chosen upholstery.

• What should I do to prevent furniture from fading in sunlight?

• To prevent fading in sunlight, use window coverings or UV-protective film. Rotate and rearrange furniture periodically to ensure even exposure.

• Can you provide guidance on maintaining the luster of metal components?

• To maintain the luster of metal components, clean them regularly with a gentle metal cleaner and a soft cloth.

• Do you offer touch-up kits or repair services for minor damage?

• Yes, we offer touch-up kits and repair services for minor damage to your custom furniture.

• How can I protect my furniture from pets or children?

• Protect furniture from pets and children by using furniture covers, training pets, and educating children about furniture care and safety.

• What should I do if I have allergies and need hypoallergenic materials?

• If you have allergies, we can source hypoallergenic materials for your custom furniture, including fabrics and cushions.

• Are there any maintenance recommendations for outdoor custom furniture?

• Outdoor furniture should be regularly cleaned and covered when not in use to protect it from the elements.

• We can provide specific maintenance guidelines for outdoor pieces.